archives

Author: Deepesh Khatri

Botmod theme should be custom

user can set theme according to his mind

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Chat Client

We can add a logo on chat client.

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Web Notification – Ticket Reassignment

1. Notification (web and email) when the tickets are lying in escalated state for a defined period of time (configurable at a tenant level) or the tickets are in someone’s inbox • Ticket #, department, Last actioned date, Reason, advisor

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Draft tickets master view

There should be a provision given to the administrators which will allow them to review all the draft tickets created by any user. This will allow them to keep tapping and managing unnecessary ticket creation within the draft.

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Draft ticket view restrictions

Currently, a student worker can see tickets in the draft created by any other user. This results in the creation and modification of a draft ticket by two different users which will lead to a lot of compliance issues and impact the sanity of ticket creation. Hence draft tickets should only be visible to users […]

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Folder permission basis role

Currently, the SIS, Simplify ticketing, knowledge base and other components are set up at the tenant level. However, some roles may or may not require all those features. Hence, we must refactor our code so that we can define the role-based permissions for those features. For example, in the student view, if an institution does […]

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