Course Access & Functionality

Why am I receiving training reminder emails?

You are receiving a reminder email because a Training Administrator at your institution opted into enabling them for the institution.  You may receive one if you are enrolled in a course but haven’t finished it yet.

Complete the training or contact your Training Administrator if you believe the reminder was sent in error.

Why am I locked out of a course/learning plan?

Your learning plan or course may have prerequisites, deadlines, or access restrictions.

Contact your Training Administrator for assistance.

Who should I contact for help with training?

If you’re unsure what training to take or why you were assigned training, please contact your Training Administrator.

If you’re dealing with a site or course functionality issue, please contact support by submitting a ticket or opening a chat request.

Which course do I need to take?

Your Training Administrator determines which training is required.

Check your assigned training or contact your Training Administrator if you are unsure.

The learning portal isn’t saving my course progress.

Course progress may not save if the browser closes unexpectedly or if your internet connection drops/changes while you’re taking the course.

  1. Verify that you are still connected to the internet.
  2. Clear your browser’s cookies and cache before re-launching.
  3. Try a different browser.
The course I need to take is missing, what do I do?

Your training may not have been assigned yet or the self-registration link was blocked by your email protections.

If you are trying to self-enroll in a course, you can do so from the course catalog access through the lefthand menu.

Otherwise, contact your Training Administrator to verify that you have been enrolled in the correct course or learning plan.

My course won’t open.

This is usually caused by browser or network issues.

  1. Try another browser.
  2. Clear cache and cookies.
  3. Disable browser extensions.
My course won’t advance to the next page.
  1. Make sure that you are still connected to the internet.
  2. Try a different browser.
  3. Clear your browser’s cookies and cache.
How do I enroll myself in a course?

You can enroll yourself in a course through the course catalog which can be accessed through the left-hand menu.

You can find a full walkthrough here.

If you do not see the course, contact your Training Administrator.

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