Learner FAQs

Training assignments are determined by your institution.

Contact your Training Administrator for assignment details.

The most common causes are an incorrect password, an inactive account, or issues with the username.

Password Issues

1. Verify that you are using the correct password.
2. Try a private/incognito browser window.
3. Reset your password.

Username Issues

1. Confirm that you’re using the correct email address.
2. Check for spelling mistakes.

You are receiving a reminder email because a Training Administrator at your institution opted into enabling them for the institution.  You may receive one if you are enrolled in a course but haven’t finished it yet.

Complete the training or contact your Training Administrator if you believe the reminder was sent in error.

Your learning plan or course may have prerequisites, deadlines, or access restrictions.

Contact your Training Administrator for assistance.

If you’re unsure what training to take or why you were assigned training, please contact your Training Administrator.

If you’re dealing with a site or course functionality issue, please contact support by submitting a ticket or opening a chat request.

Your Training Administrator determines which training is required.

Check your assigned training or contact your Training Administrator if you are unsure.

Certificates are automatically emailed to you after you finish a course.  There might be a slight delay, but please check your email’s spam or junk folders if you still haven’t received your certificate after 10 minutes.  If you still can’t find it in your email, you can download your certificate from your My Activities page.

A branch code connects your account to your institution in our learning portal.

Contact your Training Administrator if you do not know your branch code.

Course progress may not save if the browser closes unexpectedly or if your internet connection drops/changes while you’re taking the course.

1. Verify that you are still connected to the internet.
2. Clear your browser’s cookies and cache before re-launching.
3. Try a different browser.

Your training may not have been assigned yet or the self-registration link was blocked by your email protections.

If you are trying to self-enroll in a course, you can do so from the course catalog access through the lefthand menu.

Otherwise, contact your Training Administrator to verify that you have been enrolled in the correct course or learning plan.

This is usually caused by browser or network issues.

1. Try another browser.
2. Clear cache and cookies.
3. Disable browser extensions.

1. Make sure that you are still connected to the internet.
2. Try a different browser.
3. Clear your browser’s cookies and cache.

You may already have an account.

Try using the Forgot Password option before creating a new account.

Your account may be inactive or you may be using the wrong login method.

Try resetting your password and contact your Training Administrator if the issue continues.

Check your spam or junk folder first.

1. Verify the email address used for your account.
2. Wait a few minutes and try again.
3. Contact your Training Administrator if the email never arrives.

You can edit your profile by clicking on the User Icon in the top-right corner of the screen.

View a full walkthrough here.

You must be re-enrolled in the course before you can earn a new certificate.

Contact your Training Administrator for assistance.

You can register by using a special link provided to you by your Training Administrator or by clicking, New User on learn.ue.org.  You will need a branch code to register.

View the full guide here.

You can download and print your certificate in two ways:

1. Downloading and printing the certificate from the completion email.
2. Going to My Activities on your Learner Homepage. See our full walkthrough here.

You can enroll yourself in a course through the course catalog which can be accessed through the left-hand menu.

You can find a full walkthrough here.

If you do not see the course, contact your Training Administrator.

The password must:

• Be at least six characters long
• Include letters and numbers
• Be different from your username
• Not be the same as your last three passwords

You can edit your name and email address, but not your username.  Please note – your username will not be updated until the next time an administrator makes a change to your account.

If you need your username updated immediately, please reach out to support at 877-209-2236.

To edit your name or email address:

1. Click on the User Profile circle in the top-right corner.
2. Click, My Profile.
3. Make any updates and click Save.

Once saved, notifications will be sent to the newly listed email address.

You can find a full walkthrough on the process here.

A learning plan is a way to group courses.  Learning plans appear as an orange tile in the same area you’ll find your courses.