General Questions

Yes. A file can include both new and returning users when you use the correct fields. The system will update matching existing accounts rather than creating duplicate accounts.

Common causes include incorrect headers, mapping User ID instead of Username, missing branch code, incorrect Active values, formatting problems, or using fields that are not supported for that import.

The learner may have used that email address to register for an account to train with a different institution.  This is especially common with students who volunteer at other institutions over the summer.  Please reach out to launch@ue.org for assistance.

We don’t allow outside courses or training material to be uploaded to the UE Learning Portal.  However, you can download our courses and add them to your institution’s LMS instead.  Please see our guide on Self-Hosting for more information.

Learners complete training. Training Administrators manage users, enrollments, progress, and reports. Limited TAs can view learners and pull reports. Managers support a defined group of learners.

Start with the New TAs – Start Here guide. Training Administrators manage learner accounts, enroll learners, track progress, and generate reports.

Start with your institution’s Training Administrator. They can verify your account, enrollment, completion status, and reporting information.

You will need to reach out to your Training Administrator (the person who assigned you the training) to archive your current completion and re-enroll you in the course.

Please contact your Training Administrator, the person who assigned you the training, for assistance.  You can also enroll yourself in a course through the course catalog page in the lefthand menu.

The password must:

• Be at least six characters long
• Include letters and numbers
• Be different from your username
• Not be the same as your last three passwords

You can edit your name and email address. Please note – your username will not be updated until the next time an administrator makes a change to your account. If you need your username updated immediately, please reach out to support at 877-209-2236. To edit your name or email address:

1. Click the Hamburger Menu in the upper left corner of the site.

2. Click the Pencil icon next to your name and email address.

3. Update your name and email address as needed and click the SAVE CHANGES button.

Note: Once saved, notifications will be sent to the newly listed email address. As a reminder, your username is not synced to your new email address until your account is edited by an administrator. Contact our support team at 877-209-2236 if your username needs to be updated immediately.

Password reset emails may take a few minutes to be delivered. If several minutes have passed, check that the email is not in a spam folder. If you are unable to locate the email, contact our support team at 877-209-2236.

The branch code is your institution’s ID in the learning portal and what ties your learners to your institution.  For more information, please see this article: Branch Codes

You should have received a branch code with your registration instructions. If you do not know your branch code, contact the individual who assigned you training or reach out to our support team at 877-209-2236. A branch code is required to associate you to your institution.

You should have received an email with the option to download your course certificate after completing a course.

If you didn’t, you can download your certificate by following the steps below.

Docebo

There are several reasons you may not be able to login:

1. Your account might have been deactivated since your last training.
2. You took your training prior to June 2024 on our old platform and will need to create a new account.
3. Your account was created with the wrong email address/username.

Please reach out to UE Portal Assistant (chat bubble in the lower-right corner of the screen) for assistance.

United Educators Accessibility Statement:

United Educators recognizes the importance of accessibility in our learning programs. We design all of our training tools with accessibility in mind and we are committed to continual improvements in this area. Most of our courses are accessible as defined by the previous version of the Section 508 accessibility standards. Updated Section 508 standards that more closely align with the version 2.0 of the Web Content Accessibility Guidelines (WCAG 2.0) went into effect in January 2018. Going forward, we are committed to conforming our learning programs to the updated Section 508 standards, including support for WCAG 2.1 Levels A and AA.

Our accessibility statement for the learning portal is available here. 

For a current Voluntary Product Accessibility Template (VPAT) on any of our courses, please see the folder below.  If you have any trouble accessing the files using the window below, please reach out to us at launch@ue.org or use this link to access the folder directly.

A learning plan is a way to group courses.

You should have received your course assignment(s) from your institution’s training administrator. This information was most likely included in the communication you received directing you to take courses within the Learning Portal.

Please contact your institution’s Training Administrator if you are unsure of which course(s) you are required to take.

Each institution has its own unique training requirements. United Educators does not have records of each institution’s training requirements.