Accessing the Portal

Key Point

Some learners register for their own account, while others receive login credentials from their Training Administrator.

Creating A New Account

Before registering, you will need your institution’s Branch Code. This code links your account to the correct organization in the Learning Portal. If you do not know your Branch Code, contact the person who assigned your training.

1. Navigate to learn.ue.org.
2. Click Register beneath the Sign In button.
3. Complete all required fields on the registration form.
4. If prompted, complete any additional required information and review any required policies or terms.
5. Click Register.

After registering, you will receive a confirmation email. Open the email and click the verification link to activate your account.

Signing In

If your Training Administrator provided you with login credentials, you do not need to register.

1. Navigate to learn.ue.org.
2. Enter your username (typically your email address).
3. Enter your password.
4. Click Sign In.

If this is your first login, you may be asked to review and accept the Privacy Policy or other required agreements before accessing the Learning Portal.

Resetting Your Password

If you cannot remember your password, you can request a password reset from the login page.

1. Click Forgot Your Password?.
2. Enter the email address associated with your account.
3. Click Submit.
4. Check your email and follow the instructions to create a new password.

Troubleshooting Login Problems

My Username Or Password Is Not Working

The most common causes are an incorrect password, an inactive account, or issues with the username entered.

Things To Check:

• If you received a temporary password from your Training Administrator, copy and paste it directly from the email.
• Check for extra spaces before or after your username or password.
• Make sure Caps Lock is turned off.
• If your browser automatically saves passwords, try typing the password manually instead of using the saved version.
• Verify that you are using the correct email address or username.

If you are still unable to sign in, use the password reset option described above.

I Didn’t Receive My Password Reset Email

If you requested a password reset but did not receive an email:

• Check your spam or junk folder.
• Check any email quarantine system used by your organization.
• Verify that you entered the correct email address.
• Wait a few minutes and try again.

If you still do not receive the email, contact your Training Administrator or Support Team.

I Had An Account Before, But I Can’t Log In Now

If it has been a long time since you last completed training, your account may have become inactive or your organization may have changed how learners access training.

Contact your Training Administrator for assistance if you are unable to access your account.

I Don’t Know My Branch Code

Your Branch Code is provided by your organization and is required during registration. If you do not know your Branch Code, contact the person who assigned your training.

Frequently Asked Questions

Do I Need To Register Before Taking A Course?

Not always. Some learners receive login credentials directly from their Training Administrator and do not need to self-register.

Can I Enroll Myself In Courses?

This depends on how your organization has configured the Learning Portal. If self-enrollment is available, you can browse the Course Catalog and enroll yourself in eligible courses.

Why Am I Being Asked To Accept The Privacy Policy?

Some organizations require learners to review and accept privacy or terms of use agreements before accessing the Learning Portal. These agreements may also need to be reaccepted if they are updated.

Still Need Help?

If you continue to experience login or registration issues after following the steps above, contact your Training Administrator or submit a support request for additional assistance.