Registration & Login

The most common causes are an incorrect password, an inactive account, or issues with the username.

Password Issues

1. Verify that you are using the correct password.
2. Try a private/incognito browser window.
3. Reset your password.

Username Issues

1. Confirm that you’re using the correct email address.
2. Check for spelling mistakes.

A branch code connects your account to your institution in our learning portal.

Contact your Training Administrator if you do not know your branch code.

You may already have an account.

Try using the Forgot Password option before creating a new account.

Your account may be inactive or you may be using the wrong login method.

Try resetting your password and contact your Training Administrator if the issue continues.

Check your spam or junk folder first.

1. Verify the email address used for your account.
2. Wait a few minutes and try again.
3. Contact your Training Administrator if the email never arrives.

You can register by using a special link provided to you by your Training Administrator or by clicking, New User on learn.ue.org.  You will need a branch code to register.

View the full guide here.

The password must:

• Be at least six characters long
• Include letters and numbers
• Be different from your username
• Not be the same as your last three passwords