Courses

Depending on how your Admin set up your learning platform when you are completing a course (e-learning, or ILT (Instructor-Led Training)) in the desktop version of your platform, you may be required to electronically sign (with an e-signature) that you completed it. By signing a course with an electronic signature, you are able to prove your identity. The E-Signature feature is available for both desktop and mobile.

In order to prove your identity, you will go through an additional authentication process after having completed all the mandatory training material included in a course requiring an E-Signature.

You will complete this second step of authentication by inserting a One Time Password (OTP) in the corresponding One Time Password field on the course player page and then validating it. The One Time Password will be sent to you via email. If you would like more information about what you have to do to complete this authentication process in your desktop platform, please refer to the next sections of this article.

Completing E-Signature Courses

In order to complete an e-learning course that requires an E-Signature, after having completed all of the mandatory training material inside of the course, select the E-Signature item from the training material box on the right side of the course player page.

After having selected the E-Signature item, the Verify Your Identity page will be shown in the course player, where you will be asked to enter the 6-digit verification code sent to your email address in order to complete the course.

If your session in the platform expires between the request and the input of the verification code, the code can no longer be accepted, and an error message will inform you that the verification failed. If so, launch again the e-signature training material and generate a new verification code to proceed.

Email Authentication Method

At this point, once selected the Use Email option, the Verify Your Identity via Email page opens in the course player. Here, in the One Time Password field, you will enter the 6-digit verification code (One Time Password, OTP) that was sent to you at your email address. Once inserted the One Time Password in the appropriate field, select Complete the Course. The E-Signature validation process is now completed, just like your course!

When using the email authentication method, remember that the 6-digit verification code (One Time Password, OTP) included in the email expires 5 minutes after you receive the email. In case of issues, you can select the Resend the One Time Password option and the OTP is sent again to your email (please note that you can ask to resend the OTP another time after a minute).