Deadlines Overview

Use this guide to understand the different types of deadlines in the UE Learning Portal, when to use them, and how they affect the learner experience.

Key Point

There are two types of deadlines in the UE Learning Portal. Learning Plan deadlines can restrict access after the deadline passes, while Course deadlines are informational and do not prevent learners from completing training.

Understanding Learning Plan Deadlines

Learning Plan deadlines control how long a learner can access a Learning Plan. These deadlines are commonly used for annual compliance training, certification programs, and training that must be completed within a specific timeframe.

When The Deadline Passes	What Happens
Hard Deadline	The learner is locked out of the Learning Plan and all courses inside it.
Soft Deadline	The learner can continue accessing courses after the deadline passes.

Important: If a learner sees a lock icon and cannot access their courses, the cause is usually a Learning Plan deadline.

Understanding Course Deadlines

Course deadlines are informational due dates assigned to individual course enrollments.

Course deadlines do not restrict access.
Course deadlines do not lock learners out of training.
Course deadlines do not override Learning Plan deadlines.
Learners can continue taking the course after the deadline passes.

Important: Learners who have not completed a course automatically receive a reminder email 14 days before the course deadline.

Use course deadlines when you want to communicate expectations and send reminders without restricting learner access.

Comparing Deadline Types

Feature	Learning Plan Deadline	Course Deadline
Restricts Access	Yes (Hard Deadline)	No
Displays Due Date	Yes	Yes
Sends Reminder Emails	No	Yes
Prevents Completion After Deadline	Yes (Hard Deadline)	No

Choosing Where To Set Deadlines

Learning Plan Deadlines

Learning Plan deadlines are configured in the Learning Plan’s Time Options settings by enabling Enrollment Validity.

Learning Plan Time Options and Enrollment Validity settings.

Hard deadlines lock learners out when the deadline passes.
Soft deadlines allow learners to continue accessing courses.

Course Deadlines

Course deadlines can be assigned when enrolling learners through Course Management or included in bulk enrollment files.

Modifying Or Extending Deadlines

Troubleshooting Deadline Issues

Issue	What To Check
Learner sees a locked Learning Plan	The Learning Plan deadline has likely expired.
Learner sees a due date but still has access	This is expected behavior for a course deadline.
Learner receives a reminder email	The learner has an upcoming course deadline within 14 days.
Course and Learning Plan deadlines do not match	Learning Plan deadlines always take priority.

Getting Help From UE

If you are unsure which type of deadline to use or need assistance restoring learner access, contact the UE Learning Enablement Team at launch@ue.org.

Start Here

Deadlines Overview