User Management

Impersonating a Learner

May 13, 2024 fidmkbwpl

Use this guide to temporarily access a learner's account for troubleshooting and support purposes. Key Point Impersonation allows Training Administrators to experience the platform exactly as

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Impersonating a Learner

Use this guide to temporarily access a learner’s account for troubleshooting and support purposes.

Key Point

Impersonation allows Training Administrators to experience the platform exactly as a learner sees it. Any actions taken while impersonating a learner are recorded as actions completed by that learner.

Understanding Impersonation Limitations

Important

  • You cannot impersonate other Training Administrators or Limited Training Adminstrators.
  • You cannot impersonate a learner who has never logged in before.
  • All actions performed during impersonation are recorded as actions completed by the learner.

Opening User Management

  1. Open the Admin Homepage or Admin Menu.
  2. Click User Management.
User Management
Open User Management.

Logging In As A Learner

  1. Locate the learner you want to impersonate.
  2. Open the learner’s action menu.
Learner Action Menu
Open the learner action menu.
  1. Select Log In As This User.
Log In As This User
Select the impersonation option.
  1. Confirm the login prompt.
Confirm Impersonation
Confirm the impersonation request.

Handling Privacy Policy Prompts

If it has been some time since the learner last logged in, you may be asked to review and accept the Privacy Policy before continuing.

Privacy Policy
Privacy Policy Acceptance

Only accept the Privacy Policy if you are comfortable doing so on behalf of the learner.

Important Considerations

Warning

Actions completed while impersonating a learner are treated as actions completed by that learner.

Examples include:

  • Starting a course
  • Completing a course
  • Advancing course progress
  • Accepting policies or acknowledgements
  • Completing assessments

When the learner logs in again, they will see the results of any actions taken during the impersonation session.

Ending The Impersonation Session

When you are finished troubleshooting:

  1. Locate the impersonation banner at the top of the page.
  2. Click Switch Back To Your Account.
Switch Back To Your Account
Use the banner to return to your administrator account.

Important: Always end impersonation by clicking Switch Back To Your Account. Do not simply close the browser window or allow the session to time out.

Getting Help From UE

If you are unsure whether impersonation is appropriate for a troubleshooting situation, contact the UE Learning Enablement Team at launch@ue.org.

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