Deactivating or Reactivating a Learner

This guide provides step-by-step instructions on how to deactivate or reactivate a learner in the admin panel of a learning platform.

Accessing Your Admin Panel

Login to your account at learn.ue.org
Click on Manage My Learners

Deactivating a Learner

To deactivate a learner, find them on your list of learners and click the green checkmark next to their name under the Status header.

Reactivating a Learner

To reactivate a learner, find them on your list of learners and click the gray checkmark next to their name under the Status header.

NOTES :- All User Statuses

Active

These are users that are activated in the platform and have accessed at least one course or training material, or at least one informal learning asset from the Discover, Coach & Share module. They are marked with a green checkmark in their rows in the main users’ list.

Activated

These are users that have access to the platform but have not accessed any courses or training materials. They are marked with a green checkmark in their rows in the main users’ list.

Deactivated

These are users who no longer have access to the platform. If they try to access the platform, they will receive an error message on the login page and will need to contact the Training Administrator Deactivated users are manually deactivated by the Training Administrator, and the deactivation is done immediately unless the Training Administrator chooses to expire the user. They are marked with a grey checkmark in their rows in the main users’ list. Even if the user is deactivated, the user’s data is not erased by the platform.

Expired

These are users who no longer have access to the platform because the Training Administrator set a specific expiration date for their activated user status, and that date has been reached. If they try to access the platform, they will receive an error message on the login page and will need to contact the Training Administrator.

Even if users are expired, their data is not erased from the platform.

They are marked with a warning icon in their Status column, preventing the Training Administrator to change their status. You can set back the previous status (either Activated or Deactivated) of expired users only by editing their profiles and updating their Expiration date to a future date.

Please note that this operation does not automatically activate the user’s status, it is a reset to the previous state.

2. Questions? Send us an email at launch@ue.org.