User Management

Deactivating or Reactivating a Learner

May 15, 2024 fidmkbwpl

Use this guide to activate or deactivate learner accounts individually or in bulk. Key Point Deactivating a learner immediately prevents them from accessing the Learning Portal, but does not d

Skip to content

Deactivating or Reactivating a Learner

Use this guide to activate or deactivate learner accounts individually or in bulk.

Key Point

Deactivating a learner immediately prevents them from accessing the Learning Portal, but does not delete their account, enrollments, completions, or reporting history.

Opening User Management

  1. Open the Admin Homepage.
  2. Click User Management.
User Management
Open User Management from the Admin Homepage.

Deactivating A Single Learner

  1. Locate the learner in User Management.
  2. Click the green status icon next to the learner’s name.
Deactivate Learner
Click the green status icon to deactivate a learner.

The page will refresh and the green icon will be replaced with a gray icon, indicating that the learner has been deactivated.

Deactivating Multiple Learners

  1. Select the checkbox next to each learner you want to deactivate.
Select Learners
  1. Click Choose Action.
  2. Select Deactivate.
Choose Action
Deactivate Action

Tip: Use the header checkbox to select all learners on the current page, or click Select All to select all learners across all pages.

Activating A Single Learner

  1. Locate the learner in User Management.
  2. Click the gray status icon next to the learner’s username.
Activate Learner
Click the gray status icon to reactivate a learner.

The page will refresh and the learner’s status icon will change back to green.

Activating Multiple Learners

  1. Select the learners you want to activate.
  2. Click Choose Action.
  3. Select Activate.
Choose Action Activate
Activate Action

Understanding User Statuses

Status Meaning
Active The learner has access to the Learning Portal and has previously accessed training.
Activated The learner has access to the Learning Portal but has not yet accessed training.
Deactivated The learner no longer has access to the Learning Portal.
Expired The learner’s account expiration date has passed.

Important

Expired users cannot be reactivated using the status icon. To restore access, update the learner’s expiration date to a future date.

Learner status can also be updated through a bulk user upload. Active users should have a value of Yes and deactivated users should have a value of No in the Active column.

Getting Help From UE

If you have questions about learner account status or need assistance updating large numbers of users, contact the UE Learning Enablement Team at launch@ue.org.

Tags:
Mail this page!

Was this helpful?

Related Articles