User Management

Merging Duplicate User Accounts

Use this guide to merge duplicate learner accounts and consolidate training records into a single user profile.

Key Point

Merging user accounts combines information from a source account into a destination account. The merge cannot be undone, so review all information carefully before finalizing the process.

Important Notes

Who Can Be Merged?

Any two non-administrator accounts can be merged. Training Administrator and Limited Training Administrator accounts cannot be merged.  Please reach out to us at launch@ue.org for assistance merging two administrator accounts.

What Data Can Be Merged?

Data Type Behavior
Course Enrollments Enrollments can be merged into the destination account. If both users are enrolled in the same course, the most completed version or highest score is retained.
Certificates Certificates are recalculated based on merged course completion records.
Profile Information You choose which profile values are retained during the merge process.

Opening User Management

  1. Click User Management.
User Management
  1. Locate the user account you want to merge.
  2. Open the three-dot action menu.
User Action Menu
  1. Click Merge User.
Merge User

Selecting The Destination User

  1. Search for the destination user account.
  2. Select the account that should receive the merged information.
Search Destination User
Destination User Selected
  1. Click Next.
Next

Resolving Profile Information Conflicts

Review each profile field and choose which account’s information should be retained in the merged account.

The rightmost column displays the information that will be retained after the merge.

Resolve Profile Conflicts
  1. Review each field.
  2. Select the preferred value.
  3. Click Next.

Reviewing Course Enrollments

If both accounts contain course enrollments, review which records should be preserved.

Course Enrollment Merge
  1. Review the enrollment selections.
  2. Confirm which records should be retained.
  3. Click Next.
Enrollment Review Next

Reviewing And Finalizing The Merge

  1. Review the merged user information.
  2. Review the merged enrollments.
Review Merge
  1. Click Merge Users to complete the process.
Merge Users

Getting Help From UE

If you are unsure which account should be retained or need assistance resolving duplicate learner records, contact the UE Learning Enablement Team at launch@ue.org.

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