User Management

Key Point

Merging user accounts combines information from a source account into a destination account. The merge cannot be undone, so review all information carefully before finalizing the process.

Important Notes

Who Can Be Merged?

Any two non-administrator accounts can be merged. Training Administrator and Limited Training Administrator accounts cannot be merged.  Please reach out to us at launch@ue.org for assistance merging two administrator accounts.

What Data Can Be Merged?

Opening User Management

1. Click User Management.

2. Locate the user account you want to merge.
3. Open the three-dot action menu.

4. Click Merge User.

Selecting The Destination User

1. Search for the destination user account.
2. Select the account that should receive the merged information.

3. Click Next.

Resolving Profile Information Conflicts

Review each profile field and choose which account’s information should be retained in the merged account.

The rightmost column displays the information that will be retained after the merge.

1. Review each field.
2. Select the preferred value.
3. Click Next.

Reviewing Course Enrollments

If both accounts contain course enrollments, review which records should be preserved.

1. Review the enrollment selections.
2. Confirm which records should be retained.
3. Click Next.

Reviewing And Finalizing The Merge

1. Review the merged user information.
2. Review the merged enrollments.

3. Click Merge Users to complete the process.

Related Guides

• Manually Creating A New User
• Creating And Updating User Accounts With A CSV File
• Deactivating Or Reactivating User Accounts
• Running A Learner Completion Report
• User Account Statuses

Getting Help From UE

If you are unsure which account should be retained or need assistance resolving duplicate learner records, contact the UE Learning Enablement Team at launch@ue.org.