User Account Statuses

Use this reference page to understand what learner account statuses mean, how they affect login access, and which workflow to use when you need to update a learner’s account.

Key Point

A learner’s account status controls whether they can access the UE Learning Portal. Active users can log in. Deactivated and expired users cannot.

Understanding User Account Statuses

User account statuses indicate whether a learner can access the Learning Portal. Statuses are displayed in User Management and can also be updated in bulk using a CSV file.

Tip: Use this page to understand account statuses. Use the related guides below when you need to update a learner’s status.

Comparing Account Statuses

Status	Meaning	Can Log In?	Common Use
Active	Learner has access to the Learning Portal.	Yes	Current learners
Deactivated	Learner no longer has access.	No	Former or inactive learners
Expired	Account expiration date has passed.	No	Time-limited access

Understanding Active Users

Active users can access the Learning Portal and complete training. Active users are identified with a green checkmark in User Management.

Active user status example — Example of an active user account.

Understanding Deactivated Users

Deactivated users cannot log in or access the Learning Portal. Training Administrators can deactivate or reactivate learners individually or in bulk.

Use Deactivation When…	What To Remember
A learner should no longer access the portal.	Deactivated users cannot log in.
A learner may return later.	The account can be reactivated when access is needed again.

Understanding Expired Users

An expired user is a learner whose account expiration date has passed. Expired status is generated automatically and cannot be selected manually.

Important: To restore access, update the learner’s expiration date to a future date. The learner will return to their previous status after the expiration date is updated.

Expired user status example — Example of an expired user account.

Changing Statuses With A CSV File

When updating learner statuses in bulk, use the Active column in your CSV file.

CSV Value	Status Result	Login Access
Yes	Active	Learner can log in
No	Deactivated	Learner cannot log in

Tip: Use CSV status changes when many learners need to be activated or deactivated at the same time.

Getting Help From UE

If you are unsure which user account status applies or need help updating learner access, contact the UE Learning Enablement Team at launch@ue.org.

User Management

User Account Statuses