Understanding the Learner Experience

Use this reference page to understand what learners see in the UE Learning Portal, how they access training, and how Training Administrators can view the learner experience.

Key Point

Learners access training through the Learning Center. Training Administrators can also access the Learning Center to complete their own assigned training and understand the learner experience.

Accessing The Learning Center

Training Administrators can access the learner-facing experience from the left navigation menu.

Click the top icon in the left navigation menu.

Learner Experience Icon — Access the learner-facing navigation.

Click Learning Center.

Understanding The Homepage

The Learning Center homepage displays assigned training, announcements, featured content, and catalog access depending on your institution’s configuration.

Learner Homepage — Example of the standard learner homepage.

TA Contact Information — The blue banner displays Training Administrator contact information.

Learners can use this contact information when they need assistance with training assignments, enrollment questions, or login issues. This is an optional additional field that TAs can edit/update through bulk uploads or manual learner updates.

Finding Assigned Training

Learners typically access training through assigned courses or learning plans.

Training Type	What Learners See
Course	An individual training assignment.
Learning Plan	A structured collection of courses.

Learners enrolled in learning plans can access courses directly from their course list or through the Learning Plan tile.

Learning Plan Access — Courses can be opened directly or through the Learning Plan tile.

Understanding Deadlines And Access

Deadline Type	Learner Impact
Course Deadline	Reminder only. Does not restrict access.
Learning Plan Deadline	May restrict access depending on configuration.

Hard Deadline — Example of a course locked by a Learning Plan deadline.

Soft Deadline — Example of a course displaying a soft deadline while remaining accessible.

Important: If a learner cannot access a course within a learning plan, review the learning plan deadline first.

Managing Profile Information

Learners can manage profile information, review assigned training, and update passwords from the My Profile area.

To access My Profile, click the account icon in the upper-right corner.

Learners can access profile settings from the account menu.

Getting Help From UE

If you have questions about the learner experience or need help understanding how learners access training, contact the UE Learning Enablement Team at launch@ue.org.

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Understanding the Learner Experience