User Management

Create, update, and maintain learner accounts, manage access, and perform bulk user actions.

What would you like to do?

Select a task below to quickly access the most relevant articles and resources.

Create Users
Run a Bulk Upload
Reset Passwords
Deactivate Users
Merge Accounts

Manually Creating a New User

This guide provides step-by-step instructions on how to manually create a new user in a learning management system. Manual learner creation is best used for 1-10 users.

User Account Statuses

Use this reference page to understand what learner account statuses mean, how they affect login access, and which workflow to use when you need to update a learner’s account.

Creating Team Managers

This guide provides step-by-step instructions on how to elevate an existing user to a team manager.

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Browse all User Management articles below.

Branch Codes

Choosing The Right User Creation Method

Configuring an SFTP Connection for Reporting and User Creation

Creating & Managing Groups

Creating and Updating User Accounts with a Bulk Upload / CSV File

Creating or Removing Training Administrators

Creating Team Managers

Deactivating or Reactivating a Learner

Different Types of Users

Editing a Learner's Email Address

Generating a List of TAs at Your Institution

Impersonating a Learner

Manager User Guide

Manually Creating a New User

Merging Duplicate User Accounts

Preparing Your Bulk Upload File

The My Team Page

Updating a User's Password

User Account Statuses

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